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Decorative & Frame

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FAQ

What materials are used in your photo frames?

We use high-quality materials including premium wood, acrylic, and metal, ensuring durability and a premium look for every frame.

Do you offer custom sizes and designs?

Yes! You can choose from our standard sizes or request a custom size/design to perfectly fit your space or gifting needs.

How long will it take to receive my order?

Our standard delivery time is 5–7 working days. Personalized frames may take an extra 2–3 days for production.

Do you provide gift wrapping?

Yes, we offer premium gift wrapping for a small additional fee. Perfect for birthdays, anniversaries, weddings, and other occasions.

What is your return & exchange policy?

We accept returns for defective or damaged products. Personalized items cannot be returned unless there’s a manufacturing fault.

How can I contact customer support?

You can contact our customer support team through Email, Phone, or WhatsApp during business hours.